OLMA is committed to delivering safe, fresh products. To ensure this, we are continually improving our unique packaging system. We use a fully insulated temperature-retaining system that keeps all contents cool. This technology retains products’ temperatures for a full 24 hours in air temperatures up to 105 degrees Fahrenheit, and for full 48 hours in air temperatures of up to 90 degrees. We proudly guarantee that all food products you receive from OLMA are just as fresh as when they left our facilities.

Our unique shipping system utilizes a reusable, seamless, molded polystyrene cooler chest, accompanied by a non-toxic refrigerant gel packs. All perishable foods are temperature controlled within the cooler, which is then encased in an outer cardboard shipping container. To further prevent any temperature escalation, we fill any remaining areas with filler to minimize any air circulation. Additionally, this cooler and refrigerant gel packs are reusable — so you may use them to your heart’s content!

Portions of certain products may be frozen due to any potential delays in transport. Additionally, some products may be treated with thermal treatment to preserve taste and freshness.

OLMA requests that someone be available at the time of delivery to sign for and receive the package, and refrigerate any perishable products ASAP. If the package is left at the door, OLMA will not be able to take responsibility if any perishable products spoil.

To fully enjoy your gourmet products’ full range of flavor and freshness, be sure to prepare for your delivery—in advance—and have someone ready to receive the order.

The card is charged at the moment the order is placed. If, during the checkout process, the card was declined, there may be a temporal hold of the funds at your bank. This is not a double transaction, the additional funds will be released automatically by your bank.

If the order is canceled or changed, OLMA will issue a refund. You will receive an email notification for the refund. Depending on your bank, it may take up to 4 business days to see the refund on your bank account.

All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival – as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24 hrs of shipment receipt. At that time, a return authorization code will be issued. Once we receive and accept the claim, we will automatically resend the merchandise. Please note: returns will not be accepted without a return authorization code.

Returns must be shipped to the following address:

Customer Service Department
204 28th St.
Brooklyn, NY 11232

If you have additional questions regarding shipping, please call us at (718) 675-0706 during regular business hours, or email us.

Please contact us using the contact form on this page to change or cancel the order. Please include your order number.

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